We primarily serve Hertfordshire and Bedfordshire, with free delivery within 10 miles of Luton.

You can book via our website, email us at bookings@nextwavemediagroup.co.uk, or call us at 0800 593 0003.

We accept PayPal, Debit/credit card & Bank Transfer. 

This just won't happen. We're proud to have a number of team members available to cover for sickness and absence. In the event where equipment may have been damaged on a previous event, we have a phone book full of amazing companies who we have worked with who will cover the job for us, and at no expense to you! 

Our priority is you, to ensure you have the most amazing event. 

We do charge a delivery fee on all bookings. We offer a flat rate delivery fee upto 5 miles radius of our warehouse of £25.00.

An additional per mile charge for the full route from our warehouse to your venue after the 5 mile radius has been reached.

How we calculate our delivery fee? 

For each delivery, costs are calculated based on associated costs with operating as a delivery service of your hired event equipment. These include: Delivery crew, fuel costs, insurances, taxes & toll rates where applicable. 

Why do we charge a delivery fee?

Delivery & collection of our event equipment is part of your overall package of any event equipment hire. These fees cover the costs associated with the service side of your booking. The transport & logistics to deliver, unload, install & seamlessly collect from your amazing celebration. 

Why aren't delivery costs included in the hire cost?

Our hire prices are calculated based on local averages within our delivery areas. We routinely check and evaluate other suppliers to ensure pricing is fair & consistent. 

The cost of the equipment hire is based on many factors to operate as a reputable & dedicated event partner. These include; Maintenance & replacement of equipment, commercial storage, security, taxes, staff costs & general operational costs of our business. 

Delivery fees are calculated independently from these costs to ensure we offer you a transparent hire & service process. 

We typically offer a FREE delivery service for bookings over £1200 + vat 

Final payment is due 28 days before the event. Cancellations within this period are non-refundable. The booking deposit is also non-refundable. This is an admin fee to handle your booking, reserve the date & equipment. 

As we all know, the UK weather is very unpredictable. We could have a heatwave in December & snow in June. 

We aim to be flexible and supportive. 

In the event where a natural incident like weather causes disruption to events, damaged to buildings etc we will aim to offer alternative dates. 

We won't in these cases offer a refund, but we will hold any credit for you for use at a later date, or transferable to someone you know on authorisation by us. 

You can request a 2024/25 brochure through Email.

Please contact us directly to discuss potential discounts for larger bookings.

Yes, we have a £10 million public liability insurance policy.

Our equipment undergoes regular safety checks to maintain high quality.