FAQ's

Planning & Booking

At Nextwave Events & Hire, we make planning your event as simple and stress-free as possible. We have a minimum delivery/booking spend of £375 (including VAT). For orders below this amount, we recommend adding extra items to your booking to meet the minimum, or alternatively, you’re welcome to click and collect directly from our warehouse in Luton.

All bookings are secured with a 25% deposit to guarantee your date, with the final balance due 28 days prior to your event. Once your booking is confirmed, our experienced team will work with you to plan the perfect setup, ensuring everything from delivery to installation runs smoothly. This way, you can focus on enjoying your event while we take care of the details.

1. Do you deliver and set up the equipment?

Yes! We deliver and professionally install all items at your chosen venue, ensuring everything is set up safely and looks perfect. Our team handles all the heavy lifting, so you can focus on enjoying your event.

2. Can I collect items myself?

Absolutely. If your order is below the minimum spend, or if you prefer to collect items, you can click and collect directly from our Luton warehouse. We’ll provide all the guidance you need for safe transport and setup.

3. How far in advance should I book?

We recommend booking as early as possible, especially for popular dates like weekends and school holidays. The earlier you book, the more options you have for dance floors, lighting, and other items.

4. What if I need to make changes to my booking?

We understand that plans can change! Simply get in touch with our team as soon as possible. Amendments to your booking may be subject to availability, so we advise letting us know promptly.

5. What happens if I need to cancel?

Cancellations are accepted, but the deposit is non-refundable as it secures your date. If you cancel after paying the final balance, please refer to our cancellation policy for details on refunds or rescheduling.

6. Do you provide setup guidance for DIY events?

Yes. If you’re collecting items and planning to set up yourself, we provide step-by-step guidance and support to ensure everything is safe, secure, and looks amazing.

7. What areas do you cover?

We primarily serve Hertfordshire and Bedfordshire, but we’re happy to discuss events further afield. Delivery costs may vary depending on location.

8. Can you help with custom event planning?

Yes! At Nextwave Events & Hire, we specialise in creating bespoke events tailored to your vision. Whether it’s a themed birthday, wedding, Bar/Bat Mitzvah, or corporate celebration, we work with you to plan layouts, select equipment, and design lighting and décor to match your style. Our goal is to make your event unique, seamless, and unforgettable.

9. Do you provide event facilitation on the day?

Absolutely. For many events, we offer on-the-day facilitation to ensure everything runs smoothly. This can include overseeing setup, coordinating with venue staff, managing delivery schedules, and making sure your event timeline is followed. Our team ensures that you can enjoy your celebration without worrying about logistics.

10. Are contracts required for bookings?

Yes. All bookings are confirmed via a written contract that outlines the items booked, delivery details, payment terms, and responsibilities for both parties. This ensures clarity and peace of mind for you and guarantees your chosen date is secured.

11. Can I make changes to my contract once signed?

We understand that plans can evolve. Amendments to your contract are possible, but are subject to availability and must be agreed in writing. Contact our team as soon as possible if any changes are needed to ensure a smooth update to your booking.

12. Do you offer guidance on permits or venue requirements?

Yes. While each venue has its own rules, we can provide guidance on health & safety, venue restrictions, and power requirements for lighting, audio, and staging. This helps ensure your event setup meets all necessary standards.