What to Ask an Event Hire Company Before You Book

A good supplier will happily answer all of these. If the answers are vague, that tells you something too.

Is delivery, setup and collection included in the price?

Some quotes look low because delivery, setup or a late collection are added later. Ask for the price to your venue, all in.

Our answer: Your instant price includes delivery to your venue, and setup and collection are part of every booking.

Do your prices include VAT?

A price without VAT still has 20% to add. Make sure you’re comparing the same thing.

Our answer: Yes. Every price we show includes VAT.

What happens if something goes wrong on your side?

Illness, a breakdown or a double booking can happen to anyone. What matters is whether there’s a plan.

Our answer: If anything on our side stops us, an approved partner covers your event at no extra cost. If no one can, you get every penny back. Read our guarantee

Are you insured?

Many venues ask suppliers for public liability insurance before they’ll let them set up.

Our answer: Yes, we’re fully insured, and we can send our details to your venue.

Have you worked at my venue before?

A supplier who knows the venue already knows the access, the lifts and the curfew.

Our answer: We set up at venues across Herts, Beds and Bucks. See the venues we work with. If yours is new to us, we’ll sort access and timings with them before the day.

How much is the deposit, and when is the balance due?

You want to know exactly what you’re paying and when, before you commit.

Our answer: A 25% deposit secures your date, and the balance is due 28 days before your event.

What do your reviews say?

Look past the star rating for recent reviews that mention the things you care about: timekeeping, setup, and how easy they were to deal with.

Our answer: Read our reviews on Google before you book.

Who will I be dealing with?

Being passed between people is where details get lost.

Our answer: One point of contact, from your first message to pack down.