Trust and compliance

Insurance

We’re insured with Hiscox. Our cover:

• Public liability: £10 million for injury or damage at your event
• Additional £5 million public liability for special effects, including cold spark machines
• Employers’ liability for anyone working for us
• Professional indemnity for our event planning and advice
• Equipment cover for the kit we bring and hire out

We send certificates to your venue or procurement team on request, usually the same day.

Health and safety

• A risk assessment and method statement (RAMS) for your event, sent to your venue before the day
• Electrical equipment PAT tested every year, with certificates available
• Drapes, backdrops and fabrics are flame retardant, with certificates available
• Cables taped down or covered, and walkways kept clear
• Stages and dancefloors built to the maker’s instructions, with edges and steps marked
• Loading, setup and pack-down planned around your venue’s rules and access times

Special effects

Dry ice, low fog, haze and cold sparks are used to a written procedure: we agree it with the venue first, check whether the fire alarm needs isolating, keep the effect away from guests and exits, and stay with the machine while it runs. Cold sparks are not pyrotechnics, but we treat them with the same care and they carry their own insurance.

Sustainability

Hiring is already the greener choice: one set of equipment, used again and again, instead of buying for a single day. On top of that:

• Low-energy kit. Our dancefloors, lighting and light-up letters use LEDs, which draw a fraction of the power of older bulbs and last for years
• Reuse and repair. We buy long-life equipment and repair it rather than replace it
• Fewer van miles. We plan routes and combine deliveries and collections wherever we can
• Paperless. Quotes, contracts, signatures, invoices and running orders are all online

Our commitments

We review this policy every year. When we replace equipment, we choose energy-efficient options, and kit we no longer use is sold on or recycled, not sent to landfill.

Safeguarding

We regularly work at school proms, children’s parties and family events. Our safeguarding commitments:

• Responsibility for children and vulnerable adults stays with the organiser, school or parents throughout. We are never left in sole charge
• Our crew is courteous and professional at all times, never alone with a child where it can be avoided, and doesn’t share personal contact details or social media with young people
• We don’t take or keep photos of children for our own use without written permission from the organiser
• Any concern is reported straight away to the organiser or school’s safeguarding lead, and we follow their procedures

Security and data

• Online card payments are handled by our payment provider. Card numbers never reach or stay on our systems
• Your booking, documents and payments are in your own My Booking area
• Our website traffic counter uses no cookies and never stores visitors’ internet addresses. Visit records are deleted after 30 days
• Insurance certificates and documents you send us are kept privately, not on public web pages
• We only use your details to plan and deliver your event and keep in touch about it, and we never sell them
• Contracts are signed online, with a copy for you and a record of when they were signed

Questions about your data? Email bookings@nextwavemediagroup.co.uk.

Company details

Company

Nextwave Media Group Ltd, trading as Nextwave Events

Company number

13582114 (registered in England and Wales)

Registered office

Unit 7-10 Wandon End, Luton, LU2 8NX

Phone

08005930003

Email

bookings@nextwavemediagroup.co.uk

Every booking is covered by our Never Let Down Guarantee: if anything on our side stops us, an approved partner covers your event at no extra cost.